FAQs
Common Questions
How can We Help?
Our Frequently Asked Questions section is designed to give you quick, clear answers to the most common questions about your coverage, claims, billing, and policy management. Whether you’re wondering what your plan includes, how to file a claim, when your next payment is due, or how to update your personal information, you’ll find step-by-step guidance and helpful explanations right here. Browse by topic or search for exactly what you need — and if you don’t find your answer, our support team is always ready to help.
An insurance broker acts as an independent advisor who helps you find the best insurance coverage from multiple insurance providers. At Intercontinental Insurance Brokers Ltd (IIB), we work on your behalf to compare options, explain policies, and ensure you get the most suitable and cost-effective cover.
In most cases, our brokerage services are provided at no direct cost to you. We are compensated by insurance providers, meaning you get expert guidance without additional fees.
We offer a wide range of insurance solutions, including:
- Motor Vehicle Insurance
- Medical Insurance
- Life Insurance
- Commercial & Corporate Insurance
- Engineering Insurance
- Customized Protection Plans
The amount of coverage depends on your personal or business risks. Our agents will guide you in determining the appropriate level of protection based on your situation.
You can file a claim by contacting our team directly or through the Make a Claim page on our website. We will guide you through the process and ensure all required documentation is submitted correctly.
While we are based in Kampala, we serve clients across Uganda and can assist both individuals and businesses nationwide.
Using a broker gives you access to multiple insurance options instead of being limited to one provider. We provide unbiased advice, negotiate better terms, and assist you during claims, ensuring you receive maximum value and support.
Choosing the right policy depends on your needs, budget, and level of risk. Our team assesses your situation and recommends tailored options to ensure you are properly protected without overpaying.
Yes. We help tailor insurance solutions based on your specific needs, ensuring you only pay for the coverage that matters to you.
Claim processing time varies depending on the type of insurance and the insurer. However, we actively follow up and work to ensure your claim is handled as quickly and efficiently as possible.
Yes. One of the key advantages of working with IIB is our dedicated claims support. We advocate for you and help ensure a smooth and fair claims experience.
Missing a payment may result in policy cancellation or loss of coverage. It’s important to stay up to date, and our team can help you manage your policy effectively.
Get An Insurance & Save up to 5%
You can request a quote through our website or contact our team directly. We will assess your needs and provide you with suitable insurance options.
